{"id":48988,"date":"2022-06-03T09:31:15","date_gmt":"2022-06-03T14:31:15","guid":{"rendered":"https:\/\/www.imsalud.gov.co\/web\/?page_id=48988"},"modified":"2025-06-20T10:48:26","modified_gmt":"2025-06-20T15:48:26","slug":"soporte-remoto","status":"publish","type":"page","link":"https:\/\/www.imsalud.gov.co\/web\/servicios-virtuales\/soporte-remoto\/","title":{"rendered":"Soporte Remoto"},"content":{"rendered":"\n<div class=\"row row-collapse align-middle align-center\"  id=\"row-873646493\">\n\n\n\t<div id=\"col-135830752\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<a href=\"https:\/\/remoto.imsalud.gov.co\" target=\"_blank\" class=\"button primary expand\" rel=\"noopener\" style=\"border-radius:10px;\">\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i>\t<span>INGRESAR DENTRO DE IMSALUD<\/span>\n\t<\/a>\n\n\n<a href=\"https:\/\/remoto.imsalud.gov.co:8090\" target=\"_blank\" class=\"button primary expand\" rel=\"noopener\" style=\"border-radius:10px;\">\n\t<i class=\"icon-expand\" aria-hidden=\"true\"><\/i>\t<span>ingresar fuera de imsalud<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<p>A continuaci\u00f3n, los pasos a seguir para obtener asistencia remota, por favor siga las instrucciones:<\/p>\n<ul>\n<li>Abrir el navegador <strong>Microsoft EDGE<\/strong><\/li>\n<li>Ir a la p\u00e1gina web <a href=\"http:\/\/www.imsalud.gov.co\"><strong>www.imsalud.gov.co<\/strong><\/a><\/li>\n<li>En el men\u00fa <strong>Servicios Virtuales<\/strong> de clic en el link <strong>Soporte Remoto<\/strong><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-49033 size-medium aligncenter\" src=\"https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/2022-06-03-15_39_51-ESE-IMSALUD-y-4-paginas-mas-Personal_-Microsoft\u200b-Edge-212x400.png\" alt=\"\" width=\"212\" height=\"400\" srcset=\"https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/2022-06-03-15_39_51-ESE-IMSALUD-y-4-paginas-mas-Personal_-Microsoft\u200b-Edge-212x400.png 212w, https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/2022-06-03-15_39_51-ESE-IMSALUD-y-4-paginas-mas-Personal_-Microsoft\u200b-Edge-62x116.png 62w, https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/2022-06-03-15_39_51-ESE-IMSALUD-y-4-paginas-mas-Personal_-Microsoft\u200b-Edge.png 339w\" sizes=\"auto, (max-width: 212px) 100vw, 212px\" \/><\/p>\n<ul>\n<li>Dar clic en el bot\u00f3n <strong>Descargar<\/strong>.<div class=\"su-button-center\"><a href=\"https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/remoto\/meshagent64-Imsalud1.1.44.exe\" class=\"su-button su-button-style-default\" style=\"color:#FFFFFF;background-color:#2D89EF;border-color:#246ec0;border-radius:56px\" target=\"_self\"><span style=\"color:#FFFFFF;padding:0px 26px;font-size:20px;line-height:40px;border-color:#6cadf4;border-radius:56px;text-shadow:none\"> Descargar<\/span><\/a><\/div><\/li>\n<li>En la parte superior derecha aparece el icono de descargas, dar clic y se observa el siguiente mensaje:\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-49011 aligncenter\" src=\"https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/WhatsApp-Image-2022-06-03-at-11.11.37-AM.jpeg\" alt=\"\" width=\"526\" height=\"277\" srcset=\"https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/WhatsApp-Image-2022-06-03-at-11.11.37-AM.jpeg 526w, https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/WhatsApp-Image-2022-06-03-at-11.11.37-AM-220x116.jpeg 220w\" sizes=\"auto, (max-width: 526px) 100vw, 526px\" \/><\/p>\n<\/li>\n<li>Sobre la advertencia que se muestra en la imagen anterior, vamos a ubicar el cursor del mouse y se <strong>da clic en los 3 puntos<\/strong> <strong>\u00ab&#8230;\u00bb; <\/strong>se observa un men\u00fa emergente y se da clic <strong>conservar\u00a0<\/strong>como se ve en la imagen:\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-49016 aligncenter\" src=\"https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/WhatsApp-Image-2022-06-03-at-11.11.52-AM.jpeg\" alt=\"\" width=\"472\" height=\"366\" srcset=\"https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/WhatsApp-Image-2022-06-03-at-11.11.52-AM.jpeg 472w, https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/WhatsApp-Image-2022-06-03-at-11.11.52-AM-150x116.jpeg 150w\" sizes=\"auto, (max-width: 472px) 100vw, 472px\" \/><\/p>\n<\/li>\n<li>Nos volver\u00e1 a preguntar si confiamos en la descarga, dar clic en<strong> mostrar m\u00e1s<\/strong> y luego en <strong><strong>conservar de todos modos.<\/strong><\/strong><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-49018 aligncenter\" src=\"https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/WhatsApp-Image-2022-06-03-at-11.12.26-AM-259x400.jpeg\" alt=\"\" width=\"259\" height=\"400\" srcset=\"https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/WhatsApp-Image-2022-06-03-at-11.12.26-AM-259x400.jpeg 259w, https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/WhatsApp-Image-2022-06-03-at-11.12.26-AM-75x116.jpeg 75w, https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/WhatsApp-Image-2022-06-03-at-11.12.26-AM.jpeg 488w\" sizes=\"auto, (max-width: 259px) 100vw, 259px\" \/><\/p>\n<ul>\n<li>Esperar un momento mientras se descarga el archivo. En el \u00edcono de descargas ya aparece el aplicativo. dar clic en <strong>Abrir archivo<\/strong><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-49020 aligncenter\" src=\"https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/WhatsApp-Image-2022-06-03-at-11.12.50-AM.jpeg\" alt=\"\" width=\"462\" height=\"241\" srcset=\"https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/WhatsApp-Image-2022-06-03-at-11.12.50-AM.jpeg 462w, https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/WhatsApp-Image-2022-06-03-at-11.12.50-AM-222x116.jpeg 222w\" sizes=\"auto, (max-width: 462px) 100vw, 462px\" \/><\/p>\n<ul>\n<li>En caso de que se muestre la siguiente advertencia, dar clic en <strong>m\u00e1s informaci\u00f3n:<\/strong>\u00a0\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-49022 aligncenter\" src=\"https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/mesh1-1-427x400.png\" alt=\"\" width=\"427\" height=\"400\" srcset=\"https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/mesh1-1-427x400.png 427w, https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/mesh1-1-124x116.png 124w, https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/mesh1-1.png 541w\" sizes=\"auto, (max-width: 427px) 100vw, 427px\" \/><\/p>\n<\/li>\n<li>Y seleccionamos <strong><strong>Ejecutar de todas formas.<\/strong><\/strong><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-49023 aligncenter\" src=\"https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/mesh2-1-425x400.png\" alt=\"\" width=\"425\" height=\"400\" srcset=\"https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/mesh2-1-425x400.png 425w, https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/mesh2-1-123x116.png 123w, https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/mesh2-1.png 550w\" sizes=\"auto, (max-width: 425px) 100vw, 425px\" \/><\/li>\n<li>En este momento ya se ejecuta el aplicativo. Dar clic \u00daNICAMENTE en <strong>Conectar<\/strong><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-49021 aligncenter\" src=\"https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/mesh3-1.png\" alt=\"\" width=\"473\" height=\"286\" srcset=\"https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/mesh3-1.png 473w, https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/mesh3-1-192x116.png 192w\" sizes=\"auto, (max-width: 473px) 100vw, 473px\" \/><\/li>\n<li>Por favor informe el t\u00e9cnico de soporte quien podr\u00e1 acceder a su PC. Se mostrar\u00e1 un aviso donde debemos seleccionar la opci\u00f3n <strong>SI.<\/strong><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-48993 aligncenter\" src=\"https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/mesh4.png\" alt=\"\" width=\"465\" height=\"278\" srcset=\"https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/mesh4.png 465w, https:\/\/www.imsalud.gov.co\/web\/wp-content\/uploads\/2022\/06\/mesh4-194x116.png 194w\" sizes=\"auto, (max-width: 465px) 100vw, 465px\" \/><\/p>\n<ul>\n<li>Finalmente, de clic en <strong>Desconectar<\/strong> una vez se termine el soporte. De esta manera no permitir\u00e1 el acceso no autorizado a su computador.<\/li>\n<\/ul>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":19,"featured_media":0,"parent":47386,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-48988","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.imsalud.gov.co\/web\/wp-json\/wp\/v2\/pages\/48988","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.imsalud.gov.co\/web\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.imsalud.gov.co\/web\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.imsalud.gov.co\/web\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/www.imsalud.gov.co\/web\/wp-json\/wp\/v2\/comments?post=48988"}],"version-history":[{"count":10,"href":"https:\/\/www.imsalud.gov.co\/web\/wp-json\/wp\/v2\/pages\/48988\/revisions"}],"predecessor-version":[{"id":111143,"href":"https:\/\/www.imsalud.gov.co\/web\/wp-json\/wp\/v2\/pages\/48988\/revisions\/111143"}],"up":[{"embeddable":true,"href":"https:\/\/www.imsalud.gov.co\/web\/wp-json\/wp\/v2\/pages\/47386"}],"wp:attachment":[{"href":"https:\/\/www.imsalud.gov.co\/web\/wp-json\/wp\/v2\/media?parent=48988"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}